17:21 yesterday, Air China Post microblogging said, due to short-term system failure, some of the vi

(Reporter Liu Xiaoxu She Yunqing) the evening of July 10, due to the short-term failure of the Air China website system, some of the visitors to the zero-yuan fare purchased international downtown san diego hotels airline tickets, and then was told that the vote to fail. 17:00 yesterday, downtown san diego hotels Air China issued microblogging, said the emphasis on integrity, will assume the loss of the zero-yuan ticket.
downtown san diego hotels 11:30 on May 10 evening, the Sun found in the official website of Air China ticket promotions, ticket prices downtown san diego hotels from Beijing to Sydney, Bangkok, Melbourne-trip international flights is $ 0, taxes and the price is normal , points inside and found the flights, accommodation for business class. Mr. Sun said several times international flights from Beijing to Sydney round-trip ticket downtown san diego hotels price is only 2000 yuan, Beijing to Bangkok round-trip ticket price is 1132 yuan. Subsequently, Mr. Sun has booked two September 27 ticket from Beijing to Bangkok, flights CA979, and received downtown san diego hotels the e-mail reservation. 11 o clock that night 50 minutes, the page shows the Sun to pay, but wait until about 12:00 when viewed 0 yuan ticket .
Sun, 1:30 and 18:00 the next day, he has received the Air China customer service phone, the other said the vote failed, passengers can apply for a refund. As of 7:00 last night, the Sun of the order status is still showing the vote to fail.
another Guangzhou passenger said that he also bought a return ticket from Guangzhou to Australia, in the evening of 10 11:00 Time is of the March of next year, accommodation is economy class, round-trip for each ticket as long as 2000 dollars The payment was successful chargeback order page for the data can not be synchronized. The day before yesterday afternoon, Air China customer service downtown san diego hotels staff informed due to website failure, invalid orders, apologized to the passengers, each ticket will be passengers Peifu 200 yuan vouchers, but the passengers did not respond. Yesterday afternoon, the official website of Air China issued related news, the passengers received ticket information.
17:21 yesterday, Air China Post microblogging said, due to short-term system failure, some of the visitors through the Air China website to zero yuan fare purchased international airline ticket. Our first system was amended. Whether the fault lies somewhere, Air China has decided to bear the consequential loss, because we believe that integrity is the most important , that is zero-yuan ticket.
As of 9:00 last night, the still have some of the visitors reflected inquiries, ticket status downtown san diego hotels as failed . The passengers were questioned Air inconsistent. In this regard, the relevant person in charge of the Air person zero-yuan ticket is valid for passengers booking, Air China will be in accordance with program ticketing, all subject to notice in the microblogging due to zero per ticket after ticket, you need an operation process Therefore, some of the visitors have not been able to get tickets.
lawyers said, due to the contractual relationship after the occurrence, Air China made it clear to the Department of zero-yuan fare system failure, and are willing to bear the corresponding loss, does not exist consciousness, downtown san diego hotels said untrue, equal to Air recognized downtown san diego hotels the contractual relationship with the passenger in accordance with the program ticketing, or non-move of good faith, should bear the liability for breach of contract.
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