Schaumburg, IL "This past summer I had my first rental car experience for a road trip I was going to be taking" hawaii volcano tours discuss "When I began looking for a car rental company to go with Avis came back with the best deals for my money, I also preferred the cars they offered to the other companies near me" discuss hawaii volcano tours "The manager hawaii volcano tours refused to issue any refunds, he said it had to be done before the card was charged, and instead told me to ask for him the next time I made a rental and he would give me a deal" discuss "I decided to leave it at that and never will I use them again" discuss
This past summer hawaii volcano tours I had my first rental car experience for a road trip I was going to be taking. I guess you can say the whole thing was a mixed bag of opinions, because part of the rental experience hawaii volcano tours was frustrating followed by some really good customer service, only I thought it was.
When I began looking for a car rental company to go with Avis came back with the best deals for my money, I also preferred the cars they offered to the other companies near me. I made the reservation online with my local Avis location and went early to pick up the car. It turned out that the company did not have a car available in the class that I reserved.
I understand that each location is privately owned even though they are all overseen by Avis car rental, hawaii volcano tours so the experience I had isn t always representative of the entire company. The specific one that I had reserved the car from delivered less than stellar service.
First off like I said, I showed up for my rental and there were no cars. The cars that were in the same category that I reserved had been rented out to walk ins, so there was no point to me reserving it ahead of time and giving them my credit card information. There was one car left in their fleet that was in the category I had reserved, but it was waiting to get an oil change and another walk in that was there before me was apparently already waiting.
Because they realized that they were making hawaii volcano tours a big mistake in giving all the cars away, they offered me an upgrade, but all they had were trucks or vans. I was not going to go on a road trip with children in a truck or van. So, they ended up calling another Avis and had them bring one of their cars one level up. At the end of the whole thing I had a nicer car for the same price, but I waited two hours. By the time I got out of there I was already supposed to be on the road.
I had to call the emergency roadside assistance number they give you and they assured hawaii volcano tours me they were coming with a tow truck and another car in the same class- one hour wait. There were four of us and a lot of luggage so we needed a full size sedan at least. Three hours later the tow truck showed up with an economy car, no trunk at all, on the bed for me to get home in.
Both the tow truck driver and myself called the service back and let them know that this wasn t going to work and they needed to find me another car. The nearest couple locations didn t have anything though. So we had to put the car on the bed with all our stuff on it, get in the micro machine and follow the tow truck an hour in the other direction to the airport where they had a car.
We got to the airport and they had several cars, but they still made us wait and wait some more because they didn t understand why I couldn hawaii volcano tours t go home in the economy car. Because it was two in the morning by now, I was very upset, and they quickly offered me a car in the same class.
I left the airport, got home and went to the car rental service to return my car in the morning. Mind you I was now late for delivery since we lost six hours dealing with the breakdown and now that all this time had lapsed I needed to sleep in order to drive home safely. The manager was not available when I arrived and I was told he would call before my card was charged so that an arrangement could be made.
Well, I didn t get a call from the manager till four days later, after I made several calls and trips to the rental service and only after my card was charged. Not only did I get charged for the full rental price, but they charged me to refuel the car that broke down even though I filled it ten miles before it broke down, and then the extra time that the car was late.
The manager refused to issue any refunds, he said it had to be done before the card was charged, and instead hawaii volcano tours told me to ask for him the next time I made a rental and he would give me a deal. Why would I expect you to take care of me in the future when you don t take care of me now?
I called Avis customer service and got a really great customer service agent. They let me know that they were going to remove the fuel charge, the late fees, and apply a discount. I was very satisfied and let them know that. Three days later the refund was reflected on my statement, only it wasn t for the amount that the customer hawaii volcano tours service rep told me. It was significantly less.
Having the car was a great option, but it was a nightmare of an experience that I thought was going to be taken care of. In the end I left it all with a bitter taste and a resolve to go with a company that might be a little more expensive, but that I feel confident in as far as customer service goes.
I have been a Hertz girl a good part of my life. My parents always went with Hertz anytime they or we traveled. However, recently I went overseas and did not have the opportunity of finding a Hertz Rental place close to where I needed to be. ...
I have rented from Avis Rental hawaii volcano tours Car at the Minneapolis / St. Paul International Airport many times in the past twelve months hawaii volcano tours without any incidents or inconveniences. I strongly suggest becoming an Avis Preferred member prior to renting. As an Avis Preferred Member you don't have to ...
We did not rent a car for so long already. But when we went for a holiday to Italy, we decided to rent a car there. We did check and browse hawaii volcano tours few times on the Internet to find the best deal for us. Since we did not need a ...
Renting a car is quite different here in the Philippines, because you cannot take the car out by yourself. The rental service includes a driver and a limited time to take out the car. AVIS is probably the biggest car rental here and they have a branch in the ...
We rented a car thru Avis in Salt Lake City to travel around and go to various National Parks there. I have to say I enjoyed the experience. In the airport there was no waiting time, we got the car we wanted for the price we managed to get ...
I just only found out that Avis is a huge company because hawaii volcano tours I never saw their rental services in the places I've visited. My friend had been ranting about her trip to Thailand because the driver of the rental got lost. The driver was a local, but he didn't ...
Due to car troubles, I found myself in need of a vehicle fast. I had checked online to find the best rates for a small sedan rental for about a week. The lowest price company only accepted credit cards for reservation which I did not have. Avis accepted ...
When my husband and I travel and we need the service of a car rental, it has always been Enterprise. However, when we were planning our holiday trip to Minnesota, we booked a vacation hawaii volcano tours package with Priceline. We were not able to choose the car rental service that we ...
We made a reservation online for a Chrysler 300 for my son's prom from Alamo Rental at the San Francisco Airport. When we got to the counter, after giving all our information, we were paying by Debit Card. We were denied due to Alamo doesn't take Debit Cards for ...
First of all I would suggest only using Dollar Car Rental as your last choice. They are cheap but I have never had a good experience with them. Dollar Car Rental are not near the airport so if you use Dollar Car Rental do not expect them ...
The first time I heard of Jet Car Rental was when I was overseas visiting family. Since then I have used Jet Car Rental twice and have had good experiences hawaii volcano tours with them so far. I would suggest that anyone who needs to rent a car overseas should ...
I have used Advantage Car Rental a ton of times and I have always had a great experience with them. Advantage Car Rental hawaii volcano tours have great low mileage cars that are always clean and smell great. Any time I wanted a particular car from Advantage Car Rental over ...
When we go to a different states and travel by plane, we have no choice but to leave our beloved Acura at home. There is no other option but to get the service of car rentals. With the frequency of our trips, we have tried almost majority of the ...
I live in the city and I usually use public hawaii volcano tours transportation for just about everything. Taxi cabs are so expensive and to be truthful they are dangerous. Occasionally, we find ourselves in a position for a special event that we splurge on the rental of a car. ...
The review was published as it's written hawaii volcano tours by reviewer in March, hawaii volcano tours 2009. The reviewer certified that no compensation of any kind was received from the reviewed item producer, trademark owner or any other institution, related with the reviewed item.
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