A gift basket stocked with freebies from suppliers and items purchased at a dollar store; giving your client a lottery ticket, or delivering a pizza to a client's home are a few ways that agents can up the ante on customer service, according to panelists at a session called Adding rental cars in aruba the Sizzle rental cars in aruba at the recent Home-Based Travel Agent Forum in Las Vegas.
"Swag bags really delight clients," said Martha Powell, an Albuquerque-based travel seller rental cars in aruba who organizes an annual wine-themed cruise at WineMakersCruise.com. "People love getting freebies. As agents, rental cars in aruba we're used to them, but most people aren't – so they get very excited."
"It's easy to fill a swag bag by contacting vendors for free stuff," she said. Along with asking tourism organizations to provide T-shirts and other logoed items, she gets T-shirts, wine openers and other items from the winemakers rental cars in aruba whose wines are featured at events during the cruise.
"The New Mexico Cancer Center, which we do fundraising for, has donated pill holders," she said. "Susan G. Komen will give us scarves, which we also buy. And we get the cruise line to donate door prizes."
Gift baskets filled with items tied into the theme of a trip are something that Lauren Liebert of Ticket to Travel enjoys creating for her clients. For an investment of about $15 per basket, the return yields many times that amount in steady bookings, she told the audience.
Clients bound for Disney World will get a basket brimming with Disney items, while Tuscany-bound clients will find olive oil, pasta and other Italian rental cars in aruba goodies tucked rental cars in aruba into theirs. Clients booked on an Abercrombie Kent safari received a DVD of "The Lion King" and flashlights furnished by the supplier.
"You can do something different – find out what your own particular sizzle rental cars in aruba is," he said. "I know a travel agent who will send a client a pizza on the first night they're home from a trip, knowing they won't want to cook."
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